Refund Policy

1. Overview

This policy outlines the refund process for digital products and subscriptions purchased through the Concise Anatomy website and our mobile applications available on the Apple App Store and Google Play Store.

Please note that different rules apply depending on where you made your purchase.

2. Purchases Made on the Concise Anatomy Website

For subscriptions or one-time purchases made directly on www.conciseanatomy.com:

Eligibility for a Refund

• Lifetime Access Plans: You are eligible for a full refund within 7 days of your purchase date, no questions asked.
• Monthly/Annual Subscriptions: These are generally non-refundable. However, you can cancel your subscription at any time to prevent future charges. Access will continue until the end of the current billing period.

How to Request a Refund

To request a refund for a website purchase, please email our support team at refunds@conciseanatomy.com.

Please include the following information in your email:

• Your full name and the email address associated with your account.
• The order number or transaction ID.
• The date of purchase.
• The reason for your refund request (optional, but helpful for us to improve).

Our team will review your request and process eligible refunds within 5-7 business days.

3. Purchases Made Through the Apple App Store

All purchases made through our iOS app are processed by Apple. As such, we do not have the ability to issue refunds directly.

You must request a refund through Apple's official channels.

How to Request a Refund from Apple

You can request a refund by following these steps:

• Go to reportaproblem.apple.com.
• Sign in with your Apple ID and password.
• Find the Concise Anatomy subscription or purchase and click 'Report' or 'Report a Problem'.
• Follow the on-screen instructions to choose a reason and submit your request.

Apple's decision to grant a refund is final.

4. Purchases Made Through the Google Play Store

Refunds for purchases made through our Android app depend on how long it has been since the transaction.

If it’s been less than 48 hours:

You can request a refund directly through Google Play.

• Open the Google Play Store app.
• Go to 'Payments & subscriptions' > 'Budget & history'.
• Find the order you want to return.
• Select 'Request a refund' or 'Report a problem' and choose the option that describes your situation.
• Complete the form and note that you'd like a refund.

If it’s been more than 48 hours:

Google's policy states that you should contact the developer. Please email our support team at refunds@conciseanatomy.com.

Please include:

• The email address associated with your Google Play account.
• The GPA order number for the purchase (you can find this in your Google Play receipt).
• The reason for your request.

We will review your request based on our policies, but please note that refunds are not guaranteed after the initial 48-hour window.

5. General Conditions

• Refunds are only issued for the most recent transaction.
• We reserve the right to refuse a refund if we detect abuse of our refund policy.
• This policy may be updated at any time. The policy in effect at the time of your purchase will apply.

6. Contact Us

For any questions regarding this policy, please contact our support team.

Email: support@conciseanatomy.com

We are here to help and will do our best to resolve any issues you may have.